A free first conversation
Clarity Call: a calm conversation to work out your next step
A clarity call is a short, informal conversation, up to 30 minutes, with someone who understands the SEND process inside out. It is a chance to talk through where things stand and find out what would genuinely help. Claire's clarity call is free, with no cost and no obligation, by phone or by email, whichever suits you.
Working in a school or setting? There is a clarity call for schools instead.
Who asks for a Clarity Call
You don't need a long-term consultant. You need clarity right now.
Most parents who ask for a Clarity Call are in one of these situations:
- You've just been told your child needs an EHCP and you have no idea where to start.
- You've received a draft plan and you're not sure if it's good enough.
- You've got an annual review coming up and you don't know what to ask for.
- The school is saying everything is fine but it doesn't feel fine.
- You've tried to navigate this on your own and you're exhausted by the language and the paperwork.
If any of that sounds familiar, the Clarity Call is the right starting point. It's intentionally short, deliberately focused, and designed to leave you with practical next steps, not more information to wade through.
Clarity Call
A free, no-cost conversation, by phone or email, with no obligation.
- Talk through where things stand right now
- By phone or email, whichever suits you
- No cost and no obligation
What it is
A free, no-cost conversation to find your next step
Many people have never heard of a clarity call, so here is what it actually is. It is not a formal appointment and there is nothing to pay. It is a short, friendly conversation, by phone or by email, where you explain what is happening and Claire helps you work out the most useful thing to do next.
- A free, no-cost conversation of up to 30 minutes, by phone or by email
- A chance to explain your situation in plain terms
- Claire's honest view on what would genuinely help
- A pointer towards the right next step, whether that is a paid service or something you can take on yourself
The free call is for working out where you are and what you need. Claire will listen, ask the questions that matter, and give you her honest view on the most useful next step. It is a conversation rather than a written piece of work, so there is no written summary afterwards. Everything useful is said while you are talking, and plenty of parents find that is all they needed.
The process
A simple, three-step process
01
Send a request
Fill in the short form on this page. Tell Claire where things stand and whether you would prefer a phone call or an email reply. She will reply within two working days.
02
Talk it through
Claire listens to your situation, by phone or by email, whichever you chose. There is no cost and no obligation.
03
Find your next step
Claire points you towards the support that would genuinely help, whether that is a paid service or something you can take on yourself.
Request a clarity call
Tell Claire where things stand
There is nothing to pay and no diary to pick a slot from. Fill in the short form below, say whether a phone call or an email reply suits you better, and Claire will come back to you within two working days to sort out the rest.
If you already know roughly what you are dealing with and want longer, there is also a paid clarity call: 60 minutes for £95, by phone or online. It goes into your situation properly rather than scoping it out, so you come away with verbal advice you can act on. Like the free call it is a conversation, so there is no written follow up.
Common questions
Questions parents often ask first
Is the Clarity Call right for me if I'm just at the start of the process?
Yes. Most parents who ask for a Clarity Call are in the early stages, either before requesting an assessment or just after receiving a draft plan. The earlier you have one of these conversations, the more useful it tends to be.
What if I need more support after the call?
That's a normal part of the process. Sometimes all that is needed is a longer conversation, which is the paid 60 minute clarity call (£95). Sometimes it is a proper piece of written work, like a full EHCP Review or Annual Review Support. Claire will tell you honestly which of those would help, or whether you can take it from here on your own. There's no pressure to book anything else.
Will Claire join meetings with my school or local authority?
A Clarity Call doesn't include attending meetings, but Claire can help you prepare for them and discuss the right questions to ask. If you need someone alongside you for the meetings themselves, look at Annual Review Support instead.
How quickly can we have the call?
Usually within one to two weeks of your first message. If your situation is genuinely time-pressured, tick the box on the request form to say there is a meeting or deadline in the next 7 days. Claire will do what she can to prioritise.
How is the clarity call delivered?
Whichever suits you, by phone or by email. It is an informal conversation for you to explain your situation and ask questions. There is nothing formal to prepare.
Do I need to share documents in advance?
Not unless you want to. If you have a draft EHCP, a recent school report, or anything else specific you'd like Claire to glance at, you can mention it when you get in touch. For thorough document review, see the EHCP Review service.
If you need something more in-depth
Other parent services
Not sure if this is the right next step?
Say so in the form above, in as few words as you like. Claire will reply with an honest view on whether a free clarity call is the right starting point, or whether something else would help more.
Request a Clarity Call